KreditBee is India’s largest fintech lending platform with a current monthly disbursement of over ₹2,200 Crores. With 70 Million+ downloads on Google Play Store and over 85 Lakh unique loan customers, KreditBee offers a wide range of digital financial services, including Personal Loans, Business Loans, Loan Against Property (LAP), DigiGold investment, Insurance, Credit Score Reports, and Expense Tracking. The group entity includes an in-house RBI-registered NBFC and is Series-D funded by marquee investors such as Premji Invest, Advent International, Motilal Oswal Private Equity, MUFG, and TPG-backed NewQuest, among others.
We are seeking an experienced candidate to lead our collections strategy and operations across diverse regions. This critical leadership role involves managing high-value collections, ensuring portfolio quality, and driving recovery in 500+ DPD (Days Past Due) accounts while mitigating risk.
Key Responsibilities:
- Develop and implement robust collection strategies for accounts in the 500+ DPD category.
- Oversee the management of collections teams across multiple zones, ensuring consistent performance and adherence to targets.
- Utilize legal frameworks and risk mitigation techniques to improve collection efficiency.
- Build and maintain strong relationships with stakeholders, including internal teams, legal partners, and external agencies.
- Monitor regional performance and adapt strategies to address cultural and regional diversity effectively.
- Ensure compliance with regulatory requirements and maintain high ethical standards in all collection activities.
- Drive operational excellence by streamlining processes and leveraging technology to enhance recovery rates.
- Provide leadership in handling escalations and resolving conflicts under high-pressure situations.
Key Skills and Qualifications:
- Minimum 15 years of experience in collections, with a strong focus on managing 500+ DPD accounts.
- In-depth knowledge of collection strategies, legal frameworks, and risk management practices.
- Proven track record in managing diverse teams and delivering results across multiple regions or zones.
- Excellent communication, negotiation, and stakeholder management skills.
- Ability to handle high-pressure situations and resolve conflicts effectively.
- Experience in the financial services or banking sector is highly preferred.
- Strong understanding of regional and cultural nuances in collections.
Location: Flexible, with pan-regional travel requirements.
Disclaimer:
This job description is intended to outline the general nature and key responsibilities of the position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the role. The responsibilities and qualifications described may be subject to change, and other duties may be assigned as needed. Employment is at-will, meaning the employee or the employer may terminate the employment relationship at any time, with or without cause, and with or without notice.
Data Utilization Disclaimer:
By applying for this position, you acknowledge and agree that any personal data you provide may be used for recruitment and employment purposes. The data collected will be stored and processed in accordance with our privacy policy and applicable data protection laws. Your information will only be shared with relevant internal stakeholders and will not be disclosed to third parties without your consent, unless required by law.